Frequently Asked Questions

Everything you need to know about your Louise Carter experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.

How do I care for my Louise Carter garments?

To maintain the quality of our fabrics, we recommend hand washing in cold water or using a delicate machine cycle. Always air dry and avoid direct sunlight to prevent fading.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my shipment?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

Do you offer international shipping?

Absolutely. Louise Carter ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.